Problems with sending notifications can most probably result from three reasons:
- an incorrect e-mail address or telephone
- no consent to the processing of personal data
- system configuration settings
INCORRECT E-MAIL ADDRESS OR TELEPHONE NUMBER
Check if there is a typo or error in the address. Verify that the phone number is entered in the column „Mobile” and „Parent’s mobile”. If you notice an error, edit the data.
NO CONSENT FOR DATA PROCESSING
The user’s form has a field for marking consents for data processing for the contract purposes, for marketing and sales purposes. Check if the student/parent has given the appropriate consent in the contract and mark them in the system.
In order for the notification to be sent, it is necessary to agree to the processing of personal data for the contract purposes.
By default, any notification sent via email requires confirmation. The default configuration of the option is to avoid excessive sending of e-mails to users (SPAM). Therefore, to send a message, you must confirm it.
How do I confirm the notification?
Go to the Communication tab and then, in the Notification history tab, select the appropriate notification from the list of items waiting to be sent, and click on the „Send” button. You can also select notifications and use the „Send selected” button.
How do I confirm the SMS notification?
Go to the SMS tab and then, in the Notification history tab, select the appropriate notification from the list of items waiting to be sent, and click on the „Send” button. You can also select notifications and use the „Send selected” or „Send selected as PRO” button.
You can find more information about the notification settings and their automatic shipment in our articles. Click on the selected link to go to the guide:
Make sure that address and telephone number of the student and the teacher are correct.