Problems with sending notifications can most probably result from three reasons:

  • an incorrect e-mail address or telephone
  • no consent to the processing of personal data
  • system configuration settings

INCORRECT E-MAIL ADDRESS OR TELEPHONE NUMBER

Check if there is a typo or error in the address. Verify that the phone number is entered in the column „Mobile” and „Parent’s mobile”. If you notice an error, edit the data.

NO CONSENT FOR DATA PROCESSING

The user’s form has a field for marking consents for data processing for the contract purposes, for marketing and sales purposes. Check if the student/parent has given the appropriate consent in the contract and mark them in the system.

In order for the notification to be sent, it is necessary to agree to the processing of personal data for the contract purposes.

consents

CONFIGURATION SETTINGS

By default, any notification sent via email requires confirmation. The default configuration of the option is to avoid excessive sending of e-mails to users (SPAM). Therefore, to send a message, you must confirm it.

How do I confirm the notification?

Go to the Communication tab and then, in the Notification history tab, select the appropriate notification from the list of items waiting to be sent, and click on the „Send” button. You can also select notifications and use the „Send selected” button.

 

send notifications

How do I confirm the SMS notification?

Go to the SMS tab and then, in the Notification history tab, select the appropriate notification from the list of items waiting to be sent, and click on the „Send” button. You can also select notifications and use the „Send selected” or „Send selected as PRO” button.

You can find more information about the notification settings and their automatic shipment in our articles. Click on the selected link to go to the guide:

Notifications settings

Turning off the automatically sent notifications

 

Mailboxes of recipients are equipped with anti-spam filters, which can block the delivery of notification messages. To avoid such situations, inform users (teachers and students) to add mailing@langlion.com to the white list in the inbox settings. This will create an exception and messages will be served correctly.
Make sure that address and telephone number of the student and the teacher are correct.